Customer Care

We provide excellent customer service

Our Customer Care Department expends great efforts to provide excellent customer service and, what is even more important, takes care about how the efforts are perceived by our customers.

True value of our customer services can really be determined by the impression the customers have when in contact with our department. Considering that customer experience is of utmost significance to our clients and us, we exhibit dedication and empathy in our interaction with the public interested in our clients’ products and services.

Our responsibilities encompass various activities, some of which are:

  • appealing to potential customers by answering product and service related questions;
  • suggesting information that should be included in the products’ description based on the invaluable experience gained through communication with the customers;
  • compiling relevant information on customers’ orders;
  • handling customer complaints concerning products and services by providing adequate solutions in a timely manner;
  • determining the cause of the problem, thus improving both our service and our clients’ products;
  • following up cases in order to ensure that they are resolved to customer satisfaction.

Our priceless customer care agents work hard to ensure positive seller-buyer relationship while operating in English, German, French, Spanish and Italian language.


Customer Care stats


Daily Emails

We improve the customer experience for more than 1000 buyers a day.


Satisfied customer

The solutions are provided within the first 24 hours.

Teamwork, motivation and happiness

We are constantly on the lookout for talented and professional staff to join our teams, whether you are an IT expert, an online marketing specialist, a logistical genius or a stellar salesperson. If you believe that you can help New Plant achieve great results, you could be just the person we’re looking for.